FAQs
Frequently asked questions and general information
General Information
- What can I expect from the Momentum Transfer service?
- When are measurements performed?
- Which types of measurements are available?
- How many samples can I measure?
- Which payment method do you accept?
- How can the results be used?
- Are there restrictions on samples?
- What kind of results do I get?
- What consultation services are available?
Momentum Transfer Data Portal
- How do I provide tracking information for my samples?
- I don't have a CAS number for my sample. What should I do?
- How do I delete a request in the Momentum Transfer Data Portal?
- How do I submit a request in the Data Portal?
- What happens after I submit my request?
- How will I know when my request has been accepted?
- How can I monitor when my samples are being measured?
- How do I add additional samples to my request?
- What are organizations meant for in my data portal?
- Can I transfer data across organizations?
- How can I give access to my colleagues?
- I am having trouble accessing my account after resetting my password. What should I do?
- What should I do if I encounter a bug?
Preparing & Shipping Samples
- What is the latest possible delivery date for my samples to ensure they arrive in time for the upcoming beamtime?
- Why do you only provide the shipping address after my request is accepted?
- Which company should I choose for shipping my samples?
- How much sample material should I send?
- Do I need to include a proforma invoice with my shipment?
- Why is the declared value important in the proforma invoice?
- What information should be included on the shipping label?
- What is the shipping address for sending samples?
- What should the proforma invoice include?
- What if the proforma invoice is missing from the outside of the package?
- Can I use my institution's official proforma invoice template?
- Where can I find a proforma invoice template?
- How should I prepare and package my samples?
- What should I do if I have issues with shipping?
- What shipping carrier should I use?
- Can the samples be returned after measurement?
Data & Publication
- What happens to my data after measurement?
- How will FAIR data be handled and what about the embargo period?
- What data formats will I receive?
- Can I share my data with collaborators?
- What if I need to keep my data confidential for commercial reasons?
- Can I request an extension to the embargo period?
- Will my name be associated with the data in the public database?
- How should acknowledgments be made in publications?
- What metadata is stored with my measurements?
- Can I get an identification number for my dataset to cite in publications?
- What happens if I publish my results before the embargo period ends?
Measurement Details
- What information can be obtained from amorphous samples?
- What are the benefits of synchrotron radiation with our setup?
- What is the difference between HR-XRPD and TS-PDF analysis?
- What are the limitations of PDF analysis using 75 keV energy?
- What sample environments are available?
- Can air-sensitive samples be measured?
- What is the resolution of the XRPD data?
- What is the wavelength used for the measurements?
- Do you provide grazing incidence measurements?
- How should air-sensitive samples be handled?
- Can you detect trace phases in my sample?
- What is the beam size used for the measurements?
- What is the experimental setup and data processing details?
OSCARS/MatScatNet Project
- What is the OSCARS/MatScatNet program?
- How many samples can I submit under the OSCARS/MatScatNet program?
- What if I want to measure more than 5 samples?
- What types of measurements are included in the OSCARS/MatScatNet program?
- Are there any costs for the measurements under the OSCARS/ MatScatNet program?
- How should I acknowledge the OSCARS program in publications?